Social Media Agency Portland

Company: Beaverton Auto Group

Social Media Team: Ryan Lewis, President, Bonfire Social Media; Garrett Ira, Community Manager, Bonfire Social Media

Campaign Length: Nine Months

Result: Facebook interactions increased 1,021%, Facebook fans increased 172%, and Facebook cost-per-fan decreased 38.2% (averages)

The Challenge

Beaverton Auto Group consists of three auto dealerships: Beaverton Nissan, Beaverton Hyundai, and Damerow Ford. A locally owned and operated company, Beaverton Auto Group was quick to realize and understand the dramatic shift to social media in an industry that has relied heavily on traditional mediums.

Each of the three brands at hand have experienced their own significant challenges during the recession and natural disasters in Japan, which caused difficulty in maintaining a consistent supply of inventory. Bonfire was appointed to launch the company into the social space to build brand awareness, increase web traffic, nurture their communities, and ultimately drive sales.

The Customer Experience

Auto dealerships aren’t exactly known for fantastic customer service, and many customers dread stepping onto the lot. So instead of simply telling everyone how great their customer service is, we showed them by displaying photos of happy customers next to their brand new cars. Not only did this provide an avenue to build trust among potential customers, but it also helped us grow a relevant fan base—one filled with existing customers and not random visitors who want nothing to do with the product. The pictures quickly became a hit, with customers often asking for their pictures to be taken before the conclusion of the sale and showing gratitude in the comments.

We also provided exceptional customer service via social channels, further contributing to our highly interactive communities.

Incentives

One of the most significant shifts in social media in 2011 was the expectation of the consumer to be rewarded for connecting with brands online. Knowing this was a key to success, we wanted to do something fun to reward our fan base but also add value and generate business for our client.

We achieved this in several ways throughout the campaign, the first of which was exclusive service specials for Facebook fans. To make this process ultra-convenient for the customer, we enabled them to download and print the coupons right from Facebook vs. making them click through to another site. We also ran an iPad 2 Giveaway as part of our “fan giveaway” value proposition.

Facebook Advertising

Most auto dealerships use their Facebook pages exclusively to advertise. Not our clients.

We advertise where it was meant to be—using Facebook ads. They allowed us to extend our campaign reach significantly while allocating our budget only to our target demographics. Throughout the campaign, the ads were the highest generator of new fan growth than any other medium.

The Results

A well-executed strategy, optimized tactics, and a focus on valuable content yielded phenomenal results over our nine month period from February–October 2011. In fact, Beaverton Hyundai now has more Facebook fans than any Hyundai dealership in the nation.

Beaverton Nissan

Facebook Fans: +183.2%

Facebook Interactions: +668.4%

Facebook Advertising Cost-Per-Fan: -53.7%

Beaverton Hyundai

Facebook Fans: +260.5%

Facebook Interactions: +1,480.6%

Facebook Advertising Cost-Per-Fan: -62.4%

Damerow Ford

Facebook Fans: +73.4%

Facebook Interactions: +914.8%

Facebook Advertising Cost-Per-Fan: +1.4%

It is never a bad thing when great work is recognized.

Bonfire was thrilled to receive a nomination for the 2011 ‘Best ROI Under 25K’ award at this year’s Social Media Awards in Portland, Oregon. We were surprised and delighted when host Daniel Baldwin called our name as the winner!

The winning campaign involved Gresham Toyota, a long-standing client and one of the top Toyota dealerships in the Pacific Northwest. In an industry known for pushy salesmen and “hard” selling, we were able to take a step back and highlight what made Gresham Toyota stand out from other dealerships: outstanding, pressure-free customer service. We built an engaged community, turned existing customers into brand advocates, and increased inbound sales calls by an impressive 600%. We were especially pleased to be receiving an award in the “Best ROI’ category, illustrating our commitment to outstanding business results for our clients. Read the full case study to learn more.

If you are ready to light the fire, contact Justin Albano, Bonfire’s Director of Business Development today at JAlbano@bonfiresmm.com.

Bonfire Social Media is thrilled to report that 2010 was a very busy year. Dedicated entirely to social media marketing, our boutique Portland agency has grown our client base, expanded our team and refined our service offerings. Last year’s surge in business has resulted in a boost to Bonfire’s sales,  increasing revenue by over 400%. Our success can be attributed to a growing demand for social media services, our outstanding 90% client retention rate and an amazing team of talented professionals.

Bonfire Builds Big Brands

Last year Bonfire’s social media management reached an international audience with the addition of  two globally recognized brands, Power Rangers and Paul Frank. Our successful Power Rangers Facebook campaign is detailed in our case study and resulted in hundreds of thousands of new ‘likes’. The strength of the Power Rangers brand and our creative engagement strategy fueled an extremely active online community. This success lead to the partnership with Paul Frank and the opportunity to reignite their social media efforts in 2011.

Bonfire also expanded our local client base, working with west coast based  Lightspeed Systems, Thrive Center, Judith Arnell Jewelers and Smart Wireless. continue

Company: Mio Gelato
Social Media Marketing Team: Lisa Peyton/Ryan Lewis, Bonfire Social Media
Campaign Length: 3 months
Result: Up to a 44% increase in sales at various locations
SoMe Award ‘Peoples Choice’ Winner 2010

The Challenge

Mio Gelato is a locally-owned cafe with 4 locations around the Portland metro area. Best known for it’s  frozen gelato, Mio’s owner wanted to combat slower  sales during the winter months. He hoped to utilize the power of social media along with great promotions to keep patrons coming back; not just for gelato, but for soups, Italian hot cocoa and/or a quick lunch.
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We’re thrilled to have been selected by the SoMe Awards as a finalist for Best Social Media Agency. We would also like to congratulate our fellow nominees for best agency: CMD Agency and Mambo Media.

Bonfire Social Media is also being honored as a finalist for the work we did with Intel’s Software Partner Program. You can learn more about our successful campaign by reading our Social Media Case Study: Success in Social Media B2B.

All are invited to the SoMe Awards reception, May 6th at 7pm. Come out and cheer on all the finalists as the winners are announced. You can learn more about this event and the featured award finalists on TMMPDX.COM.

We would like to send out our sincere thanks and gratitude to everyone involved with recognizing us with this distinct honor.

It’s rare that I try to tout the advantages of outside marketing help. I usually try to focus my efforts on the value of social media to businesses of all shapes and sizes. But I think it’s time as objections, misconceptions and unwise decisions have started to gather momentum within the industry. continue