Browsing » Customer Service

Bonfire Social Media Grows The ‘A-Team’!

I  am proud to say that Bonfire is GROWING!
I am thrilled to welcome Lisa Peyton to our team as Vice President and William (Willie) Crane as Community Manager.
Lisa originally comes from the east coast and has lived in Portland for over 15 years.  Before  teaming up with Bonfire, Lisa ran her own social media consulting [...]

The Holy Triad

The holy triad of social media is Facebook, LinkedIn and Twitter. In this slideshow social norms, best practices, applications and frequency is debunked

Winning in a New World

Presentation on Winning in a new world of social media

Today's Winners in Social Media Marketing

A quick slide show of some winners in social media marketing today. Examples include large and small businesses.

Top Reasons Customers Complain and How Social Media Can Help

Bad Attitude – Everyone has a bad day, but if the customer sees your staff as more human, they are more likely to forgive
Not Willing to Seek a Solution – When customers don’t think you are putting your best effort forward and have no one to talk to about it, they often feel out of [...]