It may sound crazy, but I love chaos. I love having drastic change effect business and life. I even love tornadoes, snow storms, floods and earthquakes. Maybe I should have been a Fireman, but that is besides the point. I love chaos because it means opportunity and to me, there’s not a more opportune time [...]

A quick slide show of some winners in social media marketing today. Examples include large and small businesses.

Bad Attitude – Everyone has a bad day, but if the customer sees your staff as more human, they are more likely to forgive
Not Willing to Seek a Solution – When customers don’t think you are putting your best effort forward and have no one to talk to about it, they often feel out of [...]